AGREED SERVICE LEVELS
Critical, major and minor categories are defined for telephone, email and onsite response times. A money back guarantee is offered.
Our clients meet the business owners to discuss customer service delivery, staff performance or budget for future technical solutions.
AFTER HOURS SUPPORT
Available 24/7 x 365 in the event that an unscheduled outage occurs. Two staff are available to offer our clients onsite or remote help.
Fully trained staff resolve all IT issues. All staff maintain vendor certifications with each having years of relevant field experience.
PROVEN TRACK RECORD
We started business in 2001. Work has been completed at many sites across Western Australia, the Eastern States and overseas.
Our Managed Services
Focus Networks delivers a number of Managed IT Services. Consider how the options below could fit into your current IT environment.
A hardware firewall is placed onsite and configured to scan Internet traffic for protection. It is monitored remotely with a monthly usage report generated.
Backup and Archive
Secure onsite and offsite data copies with defined retention periods. These are monitored and verified daily and then tested annually.
Complex once off jobs completed by certified and experienced staff. Quoted separately and project managed to deliver a smooth outcome.
A hybrid hosting platform using on premise and private cloud. This is monitored daily and then tested annually to simulate a partial or full disaster.
On premise or cloud based solutions using business grade services. Cost effective, high quality communications with a monthly usage report.
A highly secure hosting platform with multiple levels of security. A scalable solution for future growth that delivers fast access to your data.
A 24×7 helpdesk delivered as a fixed monthly cost. Scheduled site visits with a monthly management report and quarterly IT meeting.
Hosting for all web related services. Optional web design and development delivering security management and proactive patching.
Our Strategic Services
Focus Networks delivers a number of Strategic IT Services. Consider how the options below could fit into your current IT environment.
An in depth inspection of IT systems based on 23 core areas. Scorecard, timeframe, findings, recommendations and budget estimates are included.
A review of IT systems based on 16 core areas. Previous achievements, future goals, Gartner ICT trends and plan with budget estimates are included.
ICT Security Framework
A customised document library. ISO 27001 is referenced to generate 20 policies, plans and forms to minimise ICT related risks.
Disaster Recovery Plan
An IT business continuity assessment. Business impact analysis, management teams, recovery time objectives and strategy are included.