The Client

The Clontarf Foundation exists to improve the education, discipline, life skills, self-esteem and employment prospects of young Aboriginal and Torres Strait Islander men and by doing so equips them to participate more meaningfully in society.

Project Summary

Clontarf Foundation had outgrown their current IT provider and so a change was required to be made.  Of highest concern to senior management, was the continuation of IT support across Australia whilst an IT handover was completed, and the mitigation of any security risk.  The decision was taken to implement the Managed Proactive Service.

The Strategy

Clontarf Foundation, the incumbent IT provider and Focus Networks devised a three month handover approach.  This involved regular communication with the key stake holders.  Three key components were closely monitored before completion:  

• Initial IT audit documenting 18 core areas
• Upgrade of key IT infrastructure
• Official cutover of IT support services

Proven Results

The move across to Focus Networks was seamless, with any scheduled outages being performed after hours to minimise the impact to all users across Australia.  Positive feedback from multiple staff was received.  Most importantly the key stake holders agree that the benefits far out way the risks relating to this type of transition.