
Case Study
Transition To New IT ProviderThe Client
The Clontarf Foundation exists to improve the education, discipline, life skills, self-esteem and employment prospects of young Aboriginal and Torres Strait Islander men and by doing so equips them to participate more meaningfully in society.Project Summary
Clontarf Foundation had outgrown their current IT provider and so a change was required to be made. Of highest concern to senior management, was the continuation of IT support across Australia whilst an IT handover was completed, and the mitigation of any security risk. The decision was taken to implement the Managed Proactive Service.The Strategy
Clontarf Foundation, the incumbent IT provider and Focus Networks devised a three month handover approach. This involved regular communication with the key stake holders. Three key components were closely monitored before completion:- Initial IT audit documenting 18 core areas
- Upgrade of key IT infrastructure
- Official cutover of IT support services
Proven Results
The move across to Focus Networks was seamless, with any scheduled outages being performed after hours to minimise the impact to all users across Australia. Positive feedback from multiple staff was received. Most importantly the key stake holders agree that the benefits far out way the risks relating to this type of transition.Focus Networks have completed a successful transition. This has provided confidence to Clontarf Foundation, and we look forward to the subsequent projects which will involve securely sharing our corporate data across Australia, and raising cybersecurity awareness amongst our team.
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Established in 2001, Focus Networks have built a reputation for providing Managed IT Services enabling businesses to access the latest technologies and reliable solutions.